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I bet that we all have said, or thought this, many, many times in our lives. But in the casino industry, hearing this said by one of your VIP’s can be devastating to the casino’s bottom line. Good service is not acceptable, only outstanding service will drive loyalty and revenue.
VIP play in Macau has taken a devastating downturn over the past year, dropping as much as 40% in select markets. The drop has come at a critical time for Macau as they continue their plans to expand gaming operations over the next few years. The aftermath of this decline has in ...
As I write this, I’m proud to say that I’m the newest member of the VizExplorer team! As new employees are charged to do, I quickly began reading all of our training documents and was pleasantly surprised to read the phrase “Don’t Make Mistakes” repeatedly.
Our world is electric. Tech devices have become extensions of our very beings, with some so integrated into daily life that many people proclaim they can't live without them. Like cell phones. Tablets. And life-changing apps.
Ship owners could cut fuel costs and build more precise sailing schedules with "smart ship" technology now being developed by Hyundai Heavy Industries Co. Ltd. and the consulting firm Accenture, the companies said.
A new online casino is hitting the New Jersey market this week, but for those familiar with gambling geography, it may seem like an odd entry. Monday morning, the Mohegan Sun launched its casino gambling offering, appropriately named MoheganSunCasino.com, using software provided ...
Over the past several months, in an attempt to corner the small-business payments and management market, Square has launched a handful of new products focused on small businesses. These include but are not limited to Customer Engagement, Employee Management, Payroll, Apple Pay ...
A recent study using NASA’s CALIPSO satellite described how wind and weather carry millions of tons of dust from the Sahara desert to the Amazon basin each year – bringing much-needed fertilizers like phosphorus to the Amazon’s depleted soils.
Recently to celebrate the 10th anniversary of their New York Times bestseller, Freakonomics, authors Stephen J. Dubner and Steven D. Levitt published a series of blog posts, podcast transcripts and answered letters from one of the most readable sites/blogs on the internet today ...