July 13, 2016, San Diego, CA – VizExplorer, a leading provider of operational intelligence solutions, today announced that it has launched a real-time casino marketing solution for the casino and hospitality industry. greetViz™ automates select customer service processes to ensure a high level of responsiveness to guests, enhances the customer experience and drives guest loyalty.
Well suited to casinos and integrated resort properties, greetViz is a lightweight and flexible tool that aims to ensure consistently high-quality customer service across an entire property. By issuing mobile alerts upon predetermined guest events, e.g., player arrival at valet, card-in, jackpot win, achieving a preset ADT, casino operators can ensure that guests get greeted personally by a staff member.
Host teams and other staff members may respond to alerts via simple email messages to receive additional player info in real-time, ensuring a personalized service experience that satisfies guests and promotes loyalty through repeat visits. The flexibility of greetViz makes it a valuable add-on to existing player development solutions, or an entry-level tool for smaller gaming operations without extensive host resources.
The new guest service automation tool has already been licensed to a range of VizExplorer customers, including Downtown Grand Hotel & Casino in Las Vegas, Nevada, Foxwoods Resort Casino in Mashantucket, Connecticut and Scarlet Pearl Casino Resort in D’Iberville, Mississippi.
“Seeing this product adopted by multiple properties in such a short time validates for us that casinos are eager for solutions that help them enhance the guest service experience in order to drive loyalty,” said VizExplorer VP of Business Development Jeffrey Hoss.
greetViz is a new addition to VizExplorer’s suite of operational intelligence solutions targeting the gaming and hospitality industries.
About VizExplorer
VizExplorer offers Operational Intelligence (OI) solutions to the casino gaming industry. The next generation in data-driven decision making, OI delivers on the promise of business intelligence by letting businesses analyze live, fast-changing data and take immediate action using a single toolset. VizExplorer’s applications and tools enable enterprises to address smart space and profit optimization, marketing campaign management, CRM and customer service, and service and dispatch management.
VizExplorer is led by a team of distinguished OI experts, seasoned industry veterans and world class software developers devoted to building the very best products backed by extraordinary support. VizExplorer is headquartered in San Diego, with offices in Las Vegas and Wellington, New Zealand. www.vizexplorer.com
VizExplorer Press Contact:
Solange Jacobs Randolph | +1 858-336-8728 | press@vizexplorer.com
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